The Promise, in One Paragraph
Every job Cardinal Air Duct Cleaning performs is backed by a full 365 days of workmanship coverage. If something we did isn’t right – our cleaning, our installation, our repair – call us and we come back. No forms to fill out, no fee to pay, no receipt to dig up. We have the job on file. We fix it. That’s the whole promise, and there are no asterisks hiding anything important below it.
What’s Covered
- The workmanship on every service we performed – if our cleaning, sealing, or repair doesn’t hold up, we stand behind it for 365 days from your service date.
- Parts and components we supplied and installed – if a part we sourced and put in place fails within the 365-day window, the return visit and the fix are on us.
- A repeat visit at no charge – we schedule the return at a time that works for you, and you pay nothing for us to come back.
- A full re-do when a repair doesn’t hold – if we repaired something and it fails, we don’t patch the patch; we do the job again properly.
- Clean-up after every return visit – we leave your home the way we found it, same as the first time.
- A written confirmation of the return visit scope – before we start anything on the second visit, you’ll know exactly what we’re addressing and why.
What Isn’t Covered
- Damage from events outside our work – if a storm, a flood, or an accident after our visit causes a new problem, that isn’t something our workmanship promise covers, though we’re glad to come take a look and give you an honest assessment.
- Work performed by another company or a DIY repair – if someone else worked on the same system after we did, we can’t stand behind results we didn’t produce.
- Parts or materials the customer supplied – if you sourced the part and we installed it, our promise covers the installation but not the part itself.
- Normal wear on equipment we didn’t install – aging HVAC components wear out over time; that’s wear, not a workmanship issue, and it isn’t something we’d reasonably promise against.
- Problems you chose not to address when we flagged them – if our technician pointed out a secondary issue during the original visit and you decided to hold off, that item falls outside the scope of what we performed that day. We’ll still come look if it worsens – just call us.
- Cosmetic changes unrelated to the service – scuffs, pre-existing stains, or surface marks that weren’t caused by our visit aren’t something this promise addresses, and we’ll be upfront with you about what we see.
How to Use the Promise
Step 1: Call (737) 727-2314 or book online
A live person answers, not a voicemail. Tell them you’d like to use your 365-Day Done Right Promise, and that’s all you need to say to get the ball rolling.
Step 2: Tell us about the job and roughly when it was done
You don’t need a receipt, an invoice number, or a confirmation email – we have your job on file. The more detail you can share about what’s not right, the faster we can sort it.
Step 3: We schedule the return visit
We find a time that works for your schedule and give you a live arrival window you can track – same Relay Standard experience as the first booking, no four-hour guessing game.
Step 4: We make it right
Our technician arrives, reviews what isn’t working, and fixes it. No fee, no new estimate for the covered work, and before-and-after photos so you can see exactly what was done.
Timing
The 365-day window starts on your original service date – the date our technician completed the job. If something comes up just after the window closes, call us anyway. We’re not in the business of hiding behind a calendar date when a concern is genuine. Each Cardinal Air Duct Cleaning location is independently owned and operated, but every single one honors this promise as a condition of being part of the Relay Home Co. family. The commitment is consistent across every market we serve.
Questions About the Promise
If anything on this page isn’t clear, or you’re ready to use your 365-Day Done Right Promise, call (737) 727-2314. A live person picks up – no phone tag, no callback queue. We’d rather answer your question in two minutes than leave you guessing.
Written by Omar Haddad, Owner and Lead Technician at Cardinal Air Duct Cleaning, part of the Relay Home Co. family, serving homeowners across 22 states since 2005.