The Relay Visibility Guarantee, delivered by Cardinal Air Duct Cleaning, a proud Relay Home Co. company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we confirm your appointment within one business hour of your call, and most visits are scheduled within two business days.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If the work isn’t right, call us and we come back – no charge, no argument, no paperwork to fill out first. That’s the short version. The longer version is the 365-Day Done Right Promise: every job Cardinal Air Duct Cleaning completes is covered for a full year. Not select bookings, not premium customers, not jobs over a certain dollar amount. Every single one.
What that means in practice: you don’t have to prove anything, escalate to a manager, or wait on hold to be told whether you qualify. You tell us something isn’t right, we schedule a return visit, and we fix it. The 365-Day Done Right Promise isn’t a satisfaction survey – it’s an obligation we take on before the technician even opens his equipment case. Cardinal Air Duct Cleaning is a proud part of the Relay Home Co. family, and that family stands behind this promise the same way it stands behind every company it carries.
Why We Answer Fast, Everywhere
A one-truck operation in your zip code might do great work. But when something needs to be scheduled fast, or rescheduled, or followed up on, that operation has limits a national network doesn’t. Cardinal Air Duct Cleaning runs local crews across 22 states, which means there’s almost certainly a uniformed, background-checked technician within a reasonable drive of your home right now – not a subcontractor we called at the last minute.
The crew carries stocked vehicles built around professional-grade equipment: Rotobrush rotary brush systems, Nikro HEPA-rated vacuum extraction units, and Abatement Technologies containment equipment. We don’t improvise on the road. And when you call, a live person picks up – 24 hours a day, every day of the week. We confirm your appointment within one business hour. For most customers, a visit is scheduled within two business days. That window only works because of the infrastructure behind it, not in spite of it.
How We Make It Right
You Tell Us
Call (737) 727-2314 and tell us what’s wrong – that’s the whole step. No online forms to complete, no photos you’re required to submit first, no case number to track through a portal. A live person answers and opens a return visit on the spot. The 365-Day Done Right Promise means you’re already covered before you explain the first detail.
We Come Back Out
We schedule a return visit at a time that works for you, and you get the same Relay Standard experience: a live arrival window you can track, and the tech’s name before he knocks. It’s the same process as the original booking because the commitment doesn’t shrink after the first visit is done.
We Fix It
The technician comes back with the right equipment for the specific issue – whether that’s a section of ductwork that needs a second pass, a dryer vent that wasn’t fully cleared, or anything else that didn’t meet the standard we promised. No new estimate, no surprise fee. The work is part of the original promise.
You Sign Off
Before we close the job, you see the before-and-after photos, confirm the work is right, and get a digital invoice you can review and pay from your phone. Nothing is marked complete until you say it is. That’s what sign-off actually means here – your confirmation, not ours.
What Stands Behind the Promise
The promise only holds if the people and tools behind it are the right ones. Every Cardinal technician is background-checked before they’re dispatched to a home – and you’ll know their name before they arrive. They show up in uniform because you should be able to tell at a glance who just knocked on your door.
On the equipment side, we use Rotobrush brush systems to dislodge buildup inside duct walls, Nikro HEPA-rated vacuums to capture what gets loosened, and Abatement Technologies containment to keep debris out of the living space during the job. For filtration, we work with Honeywell, Aprilaire, and Guardsman products. These aren’t interchangeable commodity brands – they’re the ones our crews have used since Cardinal started in 2005, and the ones we trust to do the job correctly the first time.
The price for all of it is written down and handed to you before any work begins. It doesn’t change when the van is parked in your driveway. No hourly rates, no subscriptions, nothing to sign up for – just a written number per job, confirmed in advance.
Ask Us to Prove It
The best way to understand what the 365-Day Done Right Promise and The Relay Visibility Guarantee actually cover is to read the full terms – you’ll find them on our Terms page. Or just call us: (737) 727-2314. A live person picks up, gives you a written price, and gets you scheduled. Book online if that’s easier – cleaner air, booked in a tap.
Written by Omar Haddad, Owner at Cardinal Air Duct Cleaning, part of the Relay Home Co. family since 2005.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.